Refund & Cancellation Policy

This policy explains how cancellations and refunds work for Gallery Premium. Gallery is operated by Rain Infotech Private Limited ("we", "us" or "our"). It forms part of our Terms & Conditions.

1. What you can buy

Gallery is free to download and use, with ads. Premium is optional. It removes every ad in the App, lifts the free limit on the private vault, and extends AI search to your whole library and your vault. It comes in three plans:

• Monthly: an auto-renewing subscription, charged every month until you cancel.
• Yearly: an auto-renewing subscription, charged every year until you cancel.
• Lifetime: a one-time purchase that never renews.

Prices are the ones the store shows you before you buy, in your currency and including any taxes the store applies. Premium is a digital service that starts on your phone as soon as the store confirms the payment, so there is no delivery and nothing to send back.

2. Free trial

Monthly and Yearly come with a 7-day free trial for people who have not subscribed before: one trial per Google account or Apple ID. The paywall in the App shows whether you can still have it.

• If you cancel at least 24 hours before the trial ends, you are not charged.
• If you do not cancel, the subscription starts when the trial ends, and you are charged the price shown when you started the trial.

3. Cancelling a subscription

You can cancel at any time, in the store you subscribed with. In the App, Settings → Premium → Manage subscription takes you there.

• Android: open the Google Play app, tap your profile picture, then Payments & subscriptions → Subscriptions → Gallery → Cancel subscription.
• iPhone: open Settings, tap your name, then Subscriptions → Gallery → Cancel Subscription.

When you cancel, Premium stays on until the end of the period you have already paid for, then ends, and you are not charged again. We do not refund the unused part of a period you have already started, unless the law or the store's own policy requires it. Deleting the App does not cancel a subscription, and buying Lifetime does not cancel a running subscription: cancel it yourself. Lifetime never renews, so there is nothing to cancel.

4. Refunds on Google Play (Android)

Google Play takes the payment, so every refund is paid back by Google to the payment method you used.

• Within 48 hours of a purchase: you can ask Google yourself. Open your Google Play order history, find the Gallery purchase and choose Request a refund. Google decides under its refund policy.
• After 48 hours: email us at photogallery.securevault@raininfotech.com within 30 days of the charge. Include your Google Play order number (it starts with GPA., and is in the receipt email from Google) and tell us what went wrong.

We read every request and can refund through Google Play, for example when:

• you were charged for a trial or a renewal although you cancelled in time;
• you bought the same plan twice by mistake;
• Premium does not work on your phone and we could not fix it with you.

When we refund a purchase, Premium ends for that purchase. How long the money takes to reach you depends on Google and your payment method.

5. Refunds on the App Store (iPhone)

Apple takes every App Store payment, and only Apple can refund it: we cannot issue App Store refunds and never see your payment details. To ask for one, go to reportaproblem.apple.com, sign in, choose Request a refund and pick the Gallery purchase. Apple explains the steps in its support article.

If Apple turns your request down and you think the problem is in Gallery, email us. We will look into it and help where we can.

6. When Premium ends

Premium ends when a subscription runs out after you cancel, when a trial ends without turning into a subscription, or when a purchase is refunded, cancelled or revoked by the store. The App learns this from the store the next time it checks. Then:

• Ads come back.
• Your vault stays as it is. Nothing in it is removed or locked: you can always open it, view, restore and delete your items. Only adding more than the free limit needs Premium again.
• AI search keeps working on your most recent photos. The search index stays on your phone; searching videos, your whole library and the vault needs Premium again.
• Everything else stays. Your photos, albums, edits and settings live on your phone and are not affected.

If you subscribe or buy Lifetime again, Premium comes back at once.

7. Premium missing? Restore it

Premium belongs to the Google or Apple account you bought it with, not to the phone. After reinstalling Gallery or moving to a new phone, sign in to the same account and tap Settings → Premium → Restore purchases. A purchase made on Android does not carry over to iPhone, or the other way round, because Gallery has no accounts of its own. If Restore does not bring Premium back, email us before asking for a refund: it is usually quick to sort out.

8. Rewarded ads

On the free plan you can choose to watch an ad to get more room in the private vault. That room is free, has no cash value, and cannot be refunded, exchanged or moved to another phone.

9. Your consumer rights

Nothing in this policy limits any right you have under the consumer protection law of the country you live in, including the Consumer Protection Act, 2019 in India and the rules for digital content in the European Union and the United Kingdom. Where the law gives you a right to a refund, we honour it through the store you paid.

10. Changes to this policy

We may update this policy when the App, the stores' rules or the law change. We'll post the new version on this page with a new "Last updated" date. A change never affects a refund you have already asked for.

11. Contact us

For cancellations, refunds or any question about a purchase, email photogallery.securevault@raininfotech.com. If you are not satisfied with our answer, you can write to our Grievance Officer.